Service Consultant

Amsterdam, Netherlands

Riverflex is looking for a Service Consultant to support our client that is a global leader in retail!

About Riverflex

Riverflex is a global collective of consultants united by a mission to drive the sharpest edge of business. We harness the true power of open talent by assembling high-performing teams of top-tier independent professionals with a core team of internal consultants to drive digital growth and innovation for their clients.

So far, we’ve supported over 20 world-leading brands such as Nestle, Ahold Delhaize, IKEA, Samsung, Fenix Outdoor, and PVH with digital consulting, technology, data, and talent services.

About the job

Location: Hybrid – Ideally 1-2 days in the office based in Amsterdam

Start: As soon as possible

Job Type: Contract (At least for 4 months with a possibility of extension)

Your Roles and Responsibilities

Our client is one of the largest supermarket chains in the Netherlands, and they are looking for a Senior Service Manager who will:

  • Manage and adjust major technology problems using standard company procedures
  • Write service descriptions and support the service manager in the team
  • Negotiate rates and pricing with customers, vendors, and logistics partners
  • Work closely with the support specialist to ensure customers’ appointment windows and schedule new appointments
  • Pinpoint the need for updates, migrations, and upgrades

Description

Riverflex is looking for a Service Consultant to support our client that is a global leader in retail!

About Riverflex

Riverflex is a global collective of consultants united by a mission to drive the sharpest edge of business. We harness the true power of open talent by assembling high-performing teams of top-tier independent professionals with a core team of internal consultants to drive digital growth and innovation for their clients.

So far, we’ve supported over 20 world-leading brands such as Nestle, Ahold Delhaize, IKEA, Samsung, Fenix Outdoor, and PVH with digital consulting, technology, data, and talent services.

About the job

Location: Hybrid – Ideally 1-2 days in the office based in Amsterdam

Start: As soon as possible

Job Type: Contract (At least for 4 months with a possibility of extension)

Your Roles and Responsibilities

Our client is one of the largest supermarket chains in the Netherlands, and they are looking for a Senior Service Manager who will:

  • Manage and adjust major technology problems using standard company procedures
  • Write service descriptions and support the service manager in the team
  • Negotiate rates and pricing with customers, vendors, and logistics partners
  • Work closely with the support specialist to ensure customers’ appointment windows and schedule new appointments
  • Pinpoint the need for updates, migrations, and upgrades

Requirements

What do you bring to the table?

As a Service Consultant, you have:

  • Experience in working with multiple device types eg desktop, laptop, tablets
  • Competence in various IT system management applications
  • Affinity with end-user technology architectures, including infrastructure, security, data, network, security, devices, and collaboration
  • Good understanding of the features and security components of Windows desktop operating systems – Windows 7, Windows 8.1, and Windows 10

Are you the Service Consultant we are looking for?

Then you are:

  • At the junior/mid-level
  • Fluent in English (Dutch preferable but not required
  • (Ideally) based in the Netherlands
  • Available to start working on short-notice

Location
Amsterdam, Netherlands

Role Type
Employment type fulltime

Location
Amsterdam, Netherlands

Role Type
Employment type fulltime

Role Type
Employment type fulltime

Location
Amsterdam, Netherlands

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