In today’s fast-paced world, organisations need to meet and exceed customer expectations, delivering high quality services and products, faster and cheaper than their competition. This need for speed poses a challenge for Finance, Logistics and any other team responsible for day-to-day operations and business processes. Next to that, employees nowadays expect their organisations to provide them with interesting, meaningful work and a healthy work-life balance.
The reality is that most employees spend up to 40% of their time on mundane, repetitive tasks, stuck between the customer order and the fulfillment. Adding the need for regulatory compliance and an overheated job market brings along the perfect storm for robotic process automation (RPA).
RPA is an automation tool introducing the concept of a virtual employee. Through machine learning and AI, these software robots mimic the manual, rule-based actions that your employees perform in the existing application landscape, scaling up and down to match your customer demand. Meanwhile, your employees can focus on the remaining high value, cognitive work.
Such a capability can improve your operational efficiency, bring significant cost savings, increase speed of delivery to your customers, and improve data entry quality at the same time. Effectively implementing and scaling RPA in your organisation can also increase employee satisfaction, as your teams will no longer need to work late nights on meaningless tasks.
We see many RPA initiatives fail in scaling for two reasons: not doing things right and not doing the right things. Four roles are crucial. First, strategy experts to design the value case in a world with hybrid human-bot workforces. Next to that, business analysts to assess and prioritise use cases, and RPA implementation specialists to build high-quality robots requiring minimal operation attendance, while transferring knowledge and best practices to your teams at the same time. And finally, change agents that help end-users see robotics and intelligent automation as a career opportunity, rather than a job threat. This is why we build a team with the perfect mix of skills
We work with you to define the ‘minimum viable team’ in each step of your RPA journey. You might already have experienced business analysts and qualified business users that could build RPA software robots themselves with some training and mentoring. By complementing these skills, you get the highest value for your investment.
The proof of the pudding is in the eating. However, eating puddings at scale requires a different approach than tasting the first one. Riverflex’s methodology for RPA combines opportunity funnel management, an RPA benefit based prioritisation method for use cases with a short-cycled design and build approach for every phase in your RPA journey.
20+ years of experience in business process automation. Together with our partner UiPath, he delivers RPA advisory, transformation and implementation services & leads project teams Previous employment: Kofax, Lexmark.View Profile