Digital disruption has had ripple effects on brick and mortar retailers, and many are now in the process of reinventing themselves. Business leaders are evaluating what consumers expect and shifting the role of the physical store in their business model. Questions are arising around what the in-store customer experience should be, and what functional (omni-channel) services retailers should offer to create and maintain value. As these types of investments weigh heavy on local store P&L, additional topics around store efficiency are often pushed high on the agenda. Operations teams and IT counterparts are urged to investigate the potential of data-driven retail optimisation, and automation. With the right digital store of the future strategy, design, implementation, and optimisation process, retailers can maintain an edge over the competition.
We operate in the open talent ecosystem, and we can help you access the right retail consultants and specialists for your project. Our specialists have worked for leaders in the retail space such as Ahold Delhaize, adidas, Samsung, John Lewis, and PVH amongst others. We bring strong consultants with Tier 1 agency and consulting backgrounds, such as McKinsey, BCG, Deloitte Digital, Razorfish, AKQA, and ThoughtWorks.
We are 100% focused on delivering your target outcome. We always start lean with ‘minimal viable teams’ and tailored – not template – approaches. This means we get to the answers as effectively and efficiently as possible. We all know that project objectives can evolve over time, so we work closely with our clients to stay focused. This way we can be flexible in plans but always fixed in achieving our purpose.
We must do things differently to get better results. Our digitally-native teams are experienced in the latest digital practices and strive to improve continuously. We gather research across our projects on how to deliver even greater store experiences and improve retail store performance. Our methods are not just for one-off use in consulting exercises. We always aim to transfer these methods to our clients and embed scalable changes in our clients’ business operations.
Riverflex founder, previously equity partner at Deloitte Digital, leading the digital strategy and retail industry practices. 18+ years of experience designing and implementing digital plans for major brands and retailers. Selected clients: adidas, IKEA, Canon, Heineken, Coca-cola, Ahold Delhaize, Samsung, Mavi, Maxeda, Danone.