Senior Service Manager

Amsterdam, Netherlands

Riverflex is looking for a Senior Service Manager who will work for a client that is a global leader in retail! 

About Riverflex

Riverflex is a global collective of consultants united by a mission to drive the sharpest edge of business. We harness the true power of open talent by assembling high-performing teams of top-tier independent professionals with a core team of internal consultants to drive digital growth and innovation for their clients.

So far, we’ve supported over 20 world-leading brands such as Nestle, Ahold Delhaize, IKEA, Samsung, Fenix Outdoor, and PVH with digital consulting, technology, data, and talent services.


About the job

Location: Hybrid – Ideally 1-2 days in the office based in Amsterdam
Start:
 As soon as possible

Job Type: Full-time (At least for 4 months with a possibility of extension)


Your Roles and Responsibilities

Our client is one of the largest supermarket chains in the Netherlands, and they are looking for a Senior Service Manager who will:

  • You ensure that the collaboration between the internal teams and various external IT suppliers is optimal and efficient.
  • You own the design, architecture, and management of the group-wide EUC platform.
  • You maintain close contact with IT suppliers: you’re the first contact person regarding possible hiccups and problems in the performance of a supplier.
  • You control compliance with the requirements of the current contracts with external suppliers.
  • You act as a point of contact for the internal teams regarding service level agreements.
  • You will strengthen cooperation between the internal teams and IT suppliers by motivating, connecting, and mediating.

Description

Riverflex is looking for a Senior Service Manager who will work for a client that is a global leader in retail! 

About Riverflex

Riverflex is a global collective of consultants united by a mission to drive the sharpest edge of business. We harness the true power of open talent by assembling high-performing teams of top-tier independent professionals with a core team of internal consultants to drive digital growth and innovation for their clients.

So far, we’ve supported over 20 world-leading brands such as Nestle, Ahold Delhaize, IKEA, Samsung, Fenix Outdoor, and PVH with digital consulting, technology, data, and talent services.


About the job

Location: Hybrid – Ideally 1-2 days in the office based in Amsterdam
Start:
 As soon as possible

Job Type: Full-time (At least for 4 months with a possibility of extension)


Your Roles and Responsibilities

Our client is one of the largest supermarket chains in the Netherlands, and they are looking for a Senior Service Manager who will:

  • You ensure that the collaboration between the internal teams and various external IT suppliers is optimal and efficient.
  • You own the design, architecture, and management of the group-wide EUC platform.
  • You maintain close contact with IT suppliers: you’re the first contact person regarding possible hiccups and problems in the performance of a supplier.
  • You control compliance with the requirements of the current contracts with external suppliers.
  • You act as a point of contact for the internal teams regarding service level agreements.
  • You will strengthen cooperation between the internal teams and IT suppliers by motivating, connecting, and mediating.

Requirements

What do you bring to the table?


As a Senior Service Manager, you have:

  • Demonstrable experience in roles such as Service/SLA Manager, or other IT-related jobs
  • Affinity with End-user Computing (EUC)
  • Strong knowledge of SLA management and IT business.
  • Experience with creating and setting up Service Level Agreements (SLAs)
  • Strong skills in stakeholder management – you can discuss issues with colleagues at all levels

Are you the Senior Service Manager we are looking for?

Then you are:
  • At the senior manager/director-level 
  • Fluent in English (Dutch preferable but not required)
  • (Ideally) based in the Netherlands
  • Available to start working on short-notice

Location
Amsterdam, Netherlands

Role Type
Employment type contract

Location
Amsterdam, Netherlands

Role Type
Employment type contract

Role Type
Employment type contract

Location
Amsterdam, Netherlands

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