Help develop cross-charging models to scale and fund the innovations across the store portfolio and markets.
Digital disruption has had ripple effects on brick and mortar retailers, and many are now in the process of reinventing themselves. Business leaders are evaluating what consumers expect and shifting the role of the physical store in their business model.
Questions are arising around what the in-store customer experience should be, and what functional (omni-channel) services retailers should offer to create and maintain value. As these types of investments weigh heavy on local store P&L, additional topics around store efficiency are often pushed high on the agenda. Operations teams and IT counterparts are urged to investigate the potential of data-driven retail optimisation, and automation.
With the right digital store of the future strategy, design, implementation, and optimisation process, retailers can maintain an edge over the competition.